Laois no events posted in last week
Interested in maladministration. Estd. 2005
RTEs Sarah McInerney ? Fianna Fail supporter? Anthony
Joe Duffy is dishonest and untrustworthy Anthony
Robert Watt complaint: Time for decision by SIPO Anthony
RTE in breach of its own editorial principles Anthony
Waiting for SIPO Anthony Public Inquiry >>
Indymedia Ireland is a volunteer-run non-commercial open publishing website for local and international news, opinion & analysis, press releases and events. Its main objective is to enable the public to participate in reporting and analysis of the news and other important events and aspects of our daily lives and thereby give a voice to people.
Julian Assange is finally free ! Tue Jun 25, 2024 21:11 | indy
Stand With Palestine: Workplace Day of Action on Naksa Day Thu May 30, 2024 21:55 | indy
It is Chemtrails Month and Time to Visit this Topic Thu May 30, 2024 00:01 | indy
Hamburg 14.05. "Rote" Flora Reoccupied By Internationalists Wed May 15, 2024 15:49 | Internationalist left
Eddie Hobbs Breaks the Silence Exposing the Hidden Agenda Behind the WHO Treaty Sat May 11, 2024 22:41 | indy Human Rights in Ireland >>
Catching Covid Does Not Lower Your IQ Tue Jul 23, 2024 09:00 | Noah Carl Headlines earlier this year proclaimed that catching Covid may knock up to 6 points off your IQ. A new study punctures this claim: there was no decline in cognitive test scores after Covid infection.
The post Catching Covid Does Not Lower Your IQ appeared first on The Daily Sceptic.
The BBC Has ?Fact-Checked? Labour?s Claim that Renewables are Cheaper than Fossil Fuels and Declared... Tue Jul 23, 2024 07:00 | Paul Homewood The BBC has ?fact-checked? Labour's claim that a unit of power from a new solar or wind project is cheaper than the cost from a new gas generator and found it to be true. But it's false, says Paul Homewood.
The post The BBC Has ?Fact-Checked? Labour?s Claim that Renewables are Cheaper than Fossil Fuels and Declared it to be True. But it?s False appeared first on The Daily Sceptic.
News Round-Up Tue Jul 23, 2024 01:16 | Richard Eldred A summary of the most interesting stories in the past 24 hours that challenge the prevailing orthodoxy about the ?climate emergency?, public health ?crises? and the supposed moral defects of Western civilisation.
The post News Round-Up appeared first on The Daily Sceptic.
Will Trump Ever Admit Lockdown Was a Mistake? Mon Jul 22, 2024 19:35 | Jeffrey A. Tucker Will Trump ever admit he was wrong to back lockdown in March 2020 ? a decision that doomed America to years of crisis and sank his re-election hopes that year? Jeffrey Tucker is hopeful that truth will finally prevail.
The post Will Trump Ever Admit Lockdown Was a Mistake? appeared first on The Daily Sceptic.
Joe Biden Out in Apparent Palace Coup Mon Jul 22, 2024 17:30 | Eugyppius Biden's team was still obliviously tweeting his resolve to fight on hours after he had decided to step down. So was the matter taken out of his hands? It has all the signs of an opportunistic palace coup, says Eugyppius.
The post Joe Biden Out in Apparent Palace Coup appeared first on The Daily Sceptic. Lockdown Skeptics >>
Voltaire, international edition
Netanyahu soon to appear before the US Congress? It will be decisive for the suc... Thu Jul 04, 2024 04:44 | en
Voltaire, International Newsletter N°93 Fri Jun 28, 2024 14:49 | en
Will Israel succeed in attacking Lebanon and pushing the United States to nuke I... Fri Jun 28, 2024 14:40 | en
Will Netanyahu launch tactical nuclear bombs (sic) against Hezbollah, with US su... Thu Jun 27, 2024 12:09 | en
Will Israel provoke a cataclysm?, by Thierry Meyssan Tue Jun 25, 2024 06:59 | en Voltaire Network >>
|
Four Hours Trying To Contact BT Ireland
laois |
miscellaneous |
opinion/analysis
Saturday October 21, 2006 12:53 by Mark C
![Report this post to the editors Report this post to the editors](../graphics/report.gif)
Last Friday week I spent four hours trying to contact BT Ireland with a very simple query (can they reset my wireless connection so that I don't need a password to connect to the internet?). I spent four hours on the phone to no avail.
After 45 mins. holding for someone in Technical Support, I eventually got to speak to someone in Customer Care who said I need to talk to Technical Support. I explained that I had rang Technical Support and was somwhow re-directed to him. He said he'll put me through to Tech. Supp. and I'd be top of the queue. This sounded reasonable, but when he put me through I got a voice telling me: "We are very busy, if you'd like to leave your name and number we'll call you back or else hang up" and then the line went dead!
I was told by a voice many times while holding that I could email customer.care@btireland.ie with my query and they would get back to me asap, and when I did this I got an autoreply saying that they would be in contact in the next FOUR DAYS. (I later learned from representative that Customer Care were told not to reply to emails and not to call people back, which I presume to be true because now, 8 days later, I still have had no reply from Customer Care, but did from Residential Support).
I spent the next two hours calling Tech. Supp., determined that I was going to get to speak to someone and was re-directed more than once to a voice asking me to Press 1 for Global Internet Sales, Press 2 to Take Over the World or something, and if I would like to talk to Tech. Supp. I could call 1890 923 111 (the number I had called to be told this!).
Eventually I got to speak to someone, told him how appalled I was at their service, and he tried to convince me that four days' wait, just to be contacted, not necessarily have the problem fixed, was not a long time. I asked him would he be happy if he had called, for example, Sky Digital with a simple query and was told that sometime in the next four days they'd contact him to ask what his issue was, and the most I got was that perhaps it was "not a short amount of time". This was also the person who told me that he had received an email from his boss telling him (and the rest of his "team") not to reply to emails or people leaving their contact details on their message machine because they were too busy.
Me: Why not take on more staff?
Him: The problem with taking on more staff is that the lines will eventually get blocked up again.
Me: Why not take on less customers so?
Him: Ha Ha Ha
Me: I'm not joking.
I also knew that this was not the person that I needed to talk to, as he informed me, I needed to talk to someone in Tech. Supp. He did put me through to Tech. Supp. but after holding for another 45 mins I got cut off, the time was about 7:30 (four hours after I had begun trying to contact them) and I admitted defeat. I did manage to get an email address, from an automatic voice, telling me that I could email residentialsupport@btireland.ie, which I did, and they replied to me Monday afternoon and their reply almost fixed up my problem, except I now needed a "Router Configuration Password" so I replied to ask what this might be and got what I consider to a very "snotty" reply asking me if I had "bothered" to read the instruction manual (no consideration given to the notion that I live in Portumna and was trying to fix up the problem for my mother and younger brother in Portlaoise, and no matter how good my eyesight was I could not read a text from a hundred miles away).
|
View Full Comment Text
save preference
Comments (17 of 17)